FAQ
What are the different types of medical conditions Medilabz can diagnose?
We do not diagnose. We only run tests, Diagnosis should be carried out by a doctor.
What are the different types of medical conditions Medilabz cannot diagnose?
We do not diagnose. We only run tests, Diagnosis should be carried out by a doctor.
What are the credentials and qualifications of the Medilaz medical staff?
Minimum diploma in a scientific field such as Biology, Biotechnology etc.
What is the process for scheduling an appointment or ordering a test online?
We do not accept appointments as we no longer accept walk-ins. Ordering a test online is as simple as clicking on the ‘Shop’ tab, selecting your desired product, and making payment through the website. Our staff will ship the product directly to your address.
Are there any discounts or special offers available for Medilabz services?
Special offers are seasonal. Stay tuned to our social media for more information.
How does Medilabz ensure the confidentiality and privacy of patient information?
All Medilabz personnel are trained to protect the confidentiality and privacy of patient information. Our Laboratory Information Management System also has integrated features to protect the confidentiality and privacy of patient information in case of a cyber-attack.
Are there any regulations or standards that Medilabz must adhere to?
We adhere to ISO 15189 Medical Laboratories – Requirements for quality and competence as our standard.
What is the process for obtaining test results?
For GPs, we will email the results to the clinic address once the results are ready, For other customers, we will email/ Whatsapp the results to the phone number or email address provided during registration. The result through MyDocLab is also possible if the user has the app downloaded.